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UWIT Information Technology

Technology Infrastructure Services for the University of Wyoming Community
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Issue Details

RMS Classic, Mercury Admin and Student Down

Posted 4/20/2015 8:28:05 AM
closed 4/20/2015 8:45 AM

Who is affected?

All administrative and student users of RMS Classic, Mercury Admin, and Mercury student features for Residence Life & Dining Services.

Problem:

RMS Classic, Mercury Admin and Student Down

Systems involved:

Admin Systems

Updates:

4/20/2015 8:45:59 AM:
Updated 4/20/2015, 8:45 am. The database offices fixed an storage issue and the systems is operating correctly.

Details:

At 8:20 am, Monday, April 20, Residence Life reported login to RMS was not working. Login into Mercury Admin and accessing Mercury student templates is also affected.

Problem resolution:

IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

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