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Up-to-Date System Information:
InfoEd Application Production Down
posted 2/16/2015 8:58:17 AM
closed 2/16/2015 9:06:17 AM
Who is affected? |
All research staff who access InfoEd. |
Problem: |
InfoEd Application Production Down |
Systems Involved: |
Admin Systems |
Details: |
|
Problem Resolution: |
As attempt to restore services was made over the weekend. The vendor has been contacted to address the issue, as we have exhausted all means to resolve this issue internally. IT personnel are investigating the problem. No estimated time for correction of the problem is currently available. Resolved by vendor |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
