Sidebar Site Navigation
Information Technology Hot Pages
Up-to-Date System Information:
TD Email monitors not processing tickets
posted 1/14/2026 11:45:40 AM
closed 1/14/2026 12:18 PM
Who is affected? |
Users who send emails into email monitor inboxes to create tickets (Like userhelp@uwyo.edu) |
Problem: |
TD Email monitors not processing tickets |
Systems Involved: |
Other |
Details: |
At 11:40am on Wednesday, January 14th, TD sent word that the email monitors are not draining emails properly, resulting in some emails not creating ticket properly |
Updates: |
1/14/2026 12:18:51 PM: |
Problem Resolution: |
TD responded that the issue has been resolved and email monitors are properly creating tickets once more |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
