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Up-to-Date System Information:
Some cell carriers are unable to reach the Help Desk
posted 11/5/2024 10:44:19 AM
Who is affected? |
Users attempting to call the Help Desk from Xfinity and AT&T cell service carriers. Other carriers may be affected. |
Problem: |
Some cell carriers are unable to reach the Help Desk |
Systems Involved: |
Other |
Details: |
At approximately 10:25 am, Tuesday, November 5th we learned that some individuals using certain cell service providers are unable to successfully reach the Help Desk. Help Desk can still be reached through chat at https://support.uwyo.edu/ and email at userhelp@uwyo.edu |
Problem Resolution: |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
