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Who is affected?	All email users
Problem:	Mail gateways incorrectly routing email
Systems Involved:	Systems
Details:	At approximately 10:00 PM on Monday, Oct. 24, the mail gateways began routing email for UW users to the test email servers. The configuration that caused this was rolled back at 8:00 AM on Tuesday, Oct. 25, so that email is again being delivered normally.
Updates:	10/25/2016 6:04:36 PM: Updated 10/25/2016, 6:00 PM: All misrouted email has been accounted for. All email for users who do not have accounts in the test system has been resent to their normal UW accounts. Users with accounts in the test system have been notified. 10/25/2016 3:13:03 PM: Updated 10/25/2016, 3:15 PM: Recovered email is currently being released. We expect the last of the recovered to be released by 6:00 PM this evening. 10/25/2016 1:53:48 PM: Updated 10/25/2016, 2:00 PM: We are beginning the release of the recoverable email we have. We will be doing this release in batches to prevent overloading the mail system. 10/25/2016 10:56:49 AM: Updated 10/25/2016, 11:00 AM: We believe much of the email that was routed incorrectly is still on the development mail gateway. The machine is currently minimally responsive due to the load this quantity of mail has placed on the machine. We have opened a support ticket with the vendor aid in returning the machine to a responsive state so we can redirect the mail to the correct location.
Problem Resolution:	A misconfiguration of the production systems caused email to be incorrectly routed to the test email system. The configuration has been corrected and email has been resent for users.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

Comments

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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