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Up-to-Date System Information:
Mail gateways incorrectly quarantining mail
posted 10/21/2016 9:21:27 AM
closed 10/21/2016 11:29 AM
Who is affected? |
All users of email |
Problem: |
Mail gateways incorrectly quarantining mail |
Systems Involved: |
Systems |
Details: |
Late Thursday afternoon, the mail gateways began quarantining all email coming from off campus. |
Updates: |
10/21/2016 11:32:33 AM: 10/21/2016 9:36:08 AM: |
Problem Resolution: |
A rule to quarantine a phishing message was incorrectly implemented causing email from off campus to be quarantined. This rule has been corrected and mail is now correctly passing through the mail gateways again. Messages that were incorrectly quarantined have been released from quarantine by IT personnel. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
