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Issue Details

Issue with Webroot Antivirus and Upgrading Macs to Sierra

Posted 9/20/2016 4:38:40 PM
closed 10/20/2016 4:38:40 PM

Who is affected?

Macintosh users who are running Webroot agent version 9.0.2.42 or lower and upgrading to Sierra

Problem:

Issue with Webroot Antivirus and Upgrading Macs to Sierra

Systems involved:

Virus

Updates:

9/20/2016 4:48:50 PM:
For instruction on checking Webroot agent version and how to upgrade, see the document at http://community.webroot.com/html/assets/WSAB-EP%20for%20Mac%20Product%20Bulletin%20091316_version%209.0.2.45.pdf

Details:

Users must upgrade to Webroot agent version 9.0.2.45 or later before upgrading their Mac operating system to Sierra. For instruction on checking Webroot agent version and how to upgrade, see the document at http://community.webroot.com/html/assets/WSAB-EP%20for%20Mac%20Product%20Bulletin%20091316_version%209.0.2.45.pdf

Problem resolution:

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

IT Help Desk

  • Current systems status:
    766-4357, option 4
  • To report a problem call
    766-4357, option 1
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