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Who is affected?	Banner / WyoRecords processes and feeds
Problem:	Banner/WyoRecords feeds and processes not running
Systems Involved:	Admin Systems
Details:	Beginning Friday night / Saturday morning, August 26th, Banner feeds, jobs and processes started failing. While the problem was temporarily resolved on Saturday, 08/27, the problem reoccurred on Saturday night / Sunday morning, August 27th.
Updates:	8/31/2016 6:55:16 AM: Connection issues between JAMS and Banne occurred this morning and jobs and process that were scheduled to run since about 6:00 am failed. The connection was testa blushed and some jobs run. Evaluation of the remaining jobs will be evaluated this morning and clients contacted. 8/29/2016 9:40:17 AM: The root cause of the problem has been resolved and UW/IT will be contacting those clients affected to determine the best way to clean-up and rerun jobs, processes, and feeds as necessary.
Problem Resolution:	The VMware host for JAMS has been patched and JAMS appears to be stable. All jobs, processes, and feeds have completed or are caught up.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

Comments

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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