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Up-to-Date System Information:
Authentication to AcademicWorks is failing
posted 7/8/2016 8:58:46 AM
closed 7/8/2016 09:05:00 AM
Who is affected? |
Users who are attempting to use any services hosted on uwyo.academicworks.com |
Problem: |
Authentication to AcademicWorks is failing |
Systems Involved: |
Other |
Details: |
The authentication to this service is failing due to missing metadata information. According to the error message received, the problem is on the AcademicWorks servers. We have contacted their support and are awaiting a response. |
Problem Resolution: |
Service restored around 9:05am |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
