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Issue Details

PeopleSoft FSPRD issues

Posted 6/20/2016 7:28:20 AM
closed 6/20/2016 8:22:00 AM

Who is affected?

Any Peoplesoft user attempting to log into Financials Production.

Problem:

PeopleSoft FSPRD issues

Systems involved:

Admin Systems

Updates:

6/20/2016 8:22:53 AM:
This can be closed.

Details:

At approximately 7:20, a user notified IT that she was having issues with logging into Financials production,  This is has been verified.  Pages are not being displayed after login, just a blank page, with "waiting on fsteller.uwyo.edu" at the top.

Problem resolution:

Windows patching this weekend resulted in processes being in a hung state.  Restarting processes has corrected the problem.

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

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