I'm a small gray computer chip icon

UWIT Information Technology

Technology Infrastructure Services for the University of Wyoming Community
Get Tech Support

UWIT Services • Status

Issue Details

Unified Messaging Issues

Posted 4/11/2016 3:20:18 PM
closed 4/11/2016 4:01:00 PM

Who is affected?

Users attempting to leave or access Voice Mail.

Problem:

Unified Messaging Issues

Systems involved:

Office 365

Details:

Office 365 is currently having an issue that sometimes prevents users from accessing Voice Mail. The issue does not happen 100% of the time, but it is quite common. We have an open service case with Microsoft and they are aware of the issue and are currently investigating it.

Problem resolution:

Final Status: Engineers have determined that an update was deployed to the affected infrastructure resulting in service impact. Engineers rerouted traffic through an alternate capacity which restored service functionality.

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

Return to top