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Up-to-Date System Information:
Unified Messaging Issues
posted 4/11/2016 3:20:18 PM
closed 4/11/2016 4:01:00 PM
Who is affected? |
Users attempting to leave or access Voice Mail. |
Problem: |
Unified Messaging Issues |
Systems Involved: |
Office 365 |
Details: |
Office 365 is currently having an issue that sometimes prevents users from accessing Voice Mail. The issue does not happen 100% of the time, but it is quite common. We have an open service case with Microsoft and they are aware of the issue and are currently investigating it. |
Problem Resolution: |
Final Status: Engineers have determined that an update was deployed to the affected infrastructure resulting in service impact. Engineers rerouted traffic through an alternate capacity which restored service functionality. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
