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UWIT Information Technology

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Issue Details

Safe Ride Network Down

Posted 4/1/2016 9:23:12 PM
closed 4/1/2016 10:40:14 PM

Who is affected?

Received a call from After Hours agent that Safe Ride netowrk was down. They have no phone or internet currently.

Problem:

Safe Ride Network Down

Systems involved:

Network

Updates:

4/1/2016 10:15:35 PM:
UWIT is onsite and actively working on this issue. There is no reported ETA.

Details:

There is a network problem in the penthouse of White Hall. Network personnel are investigating the problem.

Problem resolution:

A UPS failed in the penthouse of White Hall. The attached switch was connected to city power. This restored WiMAX service and thus service to SafeRide.

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

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