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Up-to-Date System Information:
Safe Ride Network Down
posted 4/1/2016 9:23:12 PM
closed 4/1/2016 10:40:14 PM
Who is affected? |
Received a call from After Hours agent that Safe Ride netowrk was down. They have no phone or internet currently. |
Problem: |
Safe Ride Network Down |
Systems Involved: |
Network |
Details: |
There is a network problem in the penthouse of White Hall. Network personnel are investigating the problem. |
Updates: |
4/1/2016 10:15:35 PM: |
Problem Resolution: |
A UPS failed in the penthouse of White Hall. The attached switch was connected to city power. This restored WiMAX service and thus service to SafeRide. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
