Posted 3/9/2016 10:18:31 AM
closed 3/15/2016 7:21 AM
Users attempting to access IT Billing software through https://sagebrush.uwyo.edu
Update to IT Billing software
Systems
3/15/2016 7:21:30 AM:
The updates have completed successfully.
3/14/2016 9:09:48 AM:
Permissions issues prevented a successful update on 3/9-3/10. During systems' time on 3/13, the permissions issues were isolated and fixed. Because additional F5 work is needed, the working version was saved as a snapshot and the VM was restored to the pre-update state. The final work will happen on 3/15.
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From 10:00pm on 3/9/2016 to 7:30am on 3/10/2016, the Pinnacle webserver is being updated to the current version. This will cause an outtage in access to IT Billing software. The updates on 3/9-3/10 failed. A new attempt will happen on 3/15 at 7:00am. |
After the update is complete, access to the IT Billing software will be restored.
Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.