IT Services & Systems Status - Issue details

UWIT Services • Status

IT Services and Systems Status

Issue Details

VPN Client Upgrade Issues

Posted 12/21/2015 7:39:03 AM
closed 12/21/2015 7:39:03 AM

Who is affected?

Windows VPN users

Problem:

VPN Client Upgrade Issues

Systems involved:

Network

Details:

For some windows users they are unable to connect to the VPN after installing the latest update. The PulseSecure client hangs on the connecting phase.

A system reboot will fix the issue.

Problem resolution:

IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.