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Up-to-Date System Information:
Unified Messaging Delays
posted 12/7/2015 11:44:54 AM
closed 12/7/2015 1:55 PM
Who is affected? |
Users attempting to leave Voice Mail Messages. |
Problem: |
Unified Messaging Delays |
Systems Involved: |
Office 365 |
Details: |
Affected users are experiencing delays or are being disconnected when attempting to access voicemail via the Unified Messaging (UM) service. |
Updates: |
12/7/2015 1:32:52 PM: |
Problem Resolution: |
Final Status: In addition to redistributing the connection load, engineers restarted the affected server capacity and confirmed that service is restored. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
