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UWIT Information Technology

Technology Infrastructure Services for the University of Wyoming Community
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Issue Details

Office Web Apps Failure

Posted 11/19/2015 5:23:54 PM
closed 11/20/2015 8:14:00 AM

Who is affected?

Some users attempting to open office documents from OneDrive and SharePoint Online using Office Web Apps. We are unable to determine exactly how many users at UW are having the problem, but are aware of at least 6 reported users so far.

Problem:

Office Web Apps Failure

Systems involved:

Office 365

Details:

We have received multiple reports from users that they are unable to open Office documents from OneDrive using the web interface. They receive an error similar to "502 - Web server received an invalid response while acting as a gateway or proxy server."

Problem resolution:

The problem was resolved by Microsoft at around 6:15PM on 11/19/2015.

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

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