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Up-to-Date System Information:
Update PCOUNTER Version
posted 9/2/2015 4:59:27 PM
closed 9/2/2015 10:59 PM
Who is affected? |
All Student Lab Print Users and Charged Print Jobs |
Problem: |
Update PCOUNTER Version |
Systems Involved: |
UW Student Labs |
Details: |
I will start the process after 10:00 PM 9/2/2015. I will make an snapshot of the server prior to upgrade. I will upgrade the pcounter software to the latest version. Expected downtime 30 minutes |
Updates: |
9/2/2015 10:30:08 PM: |
Problem Resolution: |
IT personnel have updated the pcounter software and tested printing GRAIL is back online |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
