I'm a small gray computer chip icon

UWIT Information Technology

Technology Infrastructure Services for the University of Wyoming Community
Get Tech Support

UWIT Services • Status

Issue Details

Update PCOUNTER Version

Posted 9/2/2015 4:59:27 PM
closed 9/2/2015 10:59 PM

Who is affected?

All Student Lab Print Users and Charged Print Jobs

Problem:

Update PCOUNTER Version

Systems involved:

UW Student Labs

Updates:

9/2/2015 10:30:08 PM:
PCOUNTER software updated and GRAIL is operational. Tested printing and charging. The pcounter charge data looks good as well as print reports

Details:

I will start the process after 10:00 PM 9/2/2015. I will make an snapshot of the server prior to upgrade. I will upgrade the pcounter software to the latest version. Expected downtime 30 minutes

Problem resolution:

IT personnel have updated the pcounter software and tested printing GRAIL is back online

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

Return to top