I'm a small gray computer chip icon

UWIT Information Technology

Technology Infrastructure Services for the University of Wyoming Community
Get Tech Support

UWIT Services • Status

Issue Details

Shibboleth upgrade 8/12/15

Posted 8/11/2015 1:00:17 PM
closed 8/17/2015 8:41AM

Who is affected?

Users who utilize the following systems that use Shibboleth for authentication:

AcademicWorks
Canvas
MyInterfase (CSO)
Internet2
CampusLabs
AlcoholEDU
WyoCast
HBO-GO
AdviseStream
CollegeNet
eRezLife
TeamDynamix
HathiTrust
Webcheckout
Tuapath
Kivuto OnTheHub

Problem:

Shibboleth upgrade 8/12/15

Systems involved:

Other

Updates:

8/12/2015 6:29:13 AM:
8/12/15 06:30 - the switch has been completed.�

Details:

At 6:30AM on Wednesday 8/12/15 the Shibboleth services will be switched to new servers running the latest version of the Shibboleth software.  There will be no downtime during this switchover.

Users who have problems signing into the above services after the switch should clear their browser cookies and cache, restart the browser and try the login again.

If problems remain after following the above instructions then users should contact the helpdesk.  Please include the name of the service that was being logged into, the error message that was displayed (screen shots are preferred), the browser used and version number of the browser and the time the login was attempted.

 

Problem resolution:

This event will be updated after the switch is made.

Information Technology apologizes for any inconvenience this may cause you. Please contact the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

Return to top