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Up-to-Date System Information:

WyoCourses Down

posted 5/11/2015 8:58:39 AM
closed closed 5/11/2015 9:11 AM

Who is affected?

Users attempting to access WyoCourses will get the following error. Your session could not be established. The session reference number: cce8a1a7 Invalid Session ID. Your session may have expired.  This is also affecting PeopleSoft and Banner. 

Problem:

WyoCourses Down

Systems Involved:

Admin Systems

Details:

First reported Monday 5/11 at 8:45

Updates:

5/11/2015 9:13:14 AM:
The problem was related to a time sync issue on the F5.

Problem Resolution: 

IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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