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Up-to-Date System Information:

RMS Classic, Mercury Admin and Student Down

posted 4/20/2015 8:28:05 AM
closed 4/20/2015 8:45 AM

Who is affected?

All administrative and student users of RMS Classic, Mercury Admin, and Mercury student features for Residence Life & Dining Services.


RMS Classic, Mercury Admin and Student Down

Systems Involved:

Admin Systems


At 8:20 am, Monday, April 20, Residence Life reported login to RMS was not working. Login into Mercury Admin and accessing Mercury student templates is also affected.


4/20/2015 8:45:59 AM:
Updated 4/20/2015, 8:45 am. The database offices fixed an storage issue and the systems is operating correctly.

Problem Resolution: 

IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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