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Up-to-Date System Information:
RMS Classic, Mercury Admin and Student Down
posted 4/20/2015 8:28:05 AM
closed 4/20/2015 8:45 AM
Who is affected? |
All administrative and student users of RMS Classic, Mercury Admin, and Mercury student features for Residence Life & Dining Services. |
Problem: |
RMS Classic, Mercury Admin and Student Down |
Systems Involved: |
Admin Systems |
Details: |
At 8:20 am, Monday, April 20, Residence Life reported login to RMS was not working. Login into Mercury Admin and accessing Mercury student templates is also affected. |
Updates: |
4/20/2015 8:45:59 AM: |
Problem Resolution: |
IT personnel are investigating the problem. No estimated time for correction of the problem is currently available. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
