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Up-to-Date System Information:

ESRI\ArcGIS License server not responding

posted 3/23/2015 8:03:05 AM
closed 3/23/2015 8:10:00 AM

Who is affected?

Students, faculty and staff trying to run ESRI products (ArcGIS) that connect to our central license server.


ESRI\ArcGIS License server not responding

Systems Involved:



The Academic Support Unit received reports that students were unable to run ArcMap in the labs. While investigating the issue we have discovered that no ArcGIS\ESRI products are connecting to the license service.


3/23/2015 8:11:20 AM:
The service has been restarted and applications are now able to connect to the license service. This issue is now closed/resolved.

Problem Resolution: 

IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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