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Up-to-Date System Information:
Login page is inaccessible
posted 2/27/2015 4:22:24 PM
closed 2/27/2015 4:52:24 PM
Who is affected? |
Anyone trying to log into WyoRecords who doesn't have their log in information saved in the browser. The login page will not load, but if the credentials are cached it will open. |
Problem: |
Login page is inaccessible |
Systems Involved: |
Systems |
Details: |
We have just started getting a few reports of users who cannot access the Student or Faculty/Staff sections of WyoRecords. The login page does not load. We have had customers try it in IE, Firefox, and Chrome. We have cleared the cache and restarted browsers. We have confirmed the issue with the students in the help desk. If the credientials are saved in the browser, the site will loag. Please see ITSM tickets 387243 and 387249. |
Problem Resolution: |
Links were changed too early for the Banner change happening on Sunday. The links have been changed back now. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
