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Up-to-Date System Information:
Problems with H.323 video conferencing (aka VTC) at UW
posted 2/9/2015 3:35:01 PM
closed 8/15/2017 3:35:01 PM
Who is affected? |
Users attempting to make outgoing video conference calls using h.323. |
Problem: |
Problems with H.323 video conferencing (aka VTC) at UW |
Systems Involved: |
Systems |
Details: |
On Sunday, February 1st, network personnel upgraded the UW edge firewall software in conjunction with work being done to resolve an ongoing problem with periodic Internet outages. The newer firewall software appears to have a bug related to the H.323 application layer gateway (ALG). As a result, outgoing H.323 calls placed from the University of Wyoming to external sites fail. Incoming H.323 calls (i.e. external H.323 calls placed to UW equipment) continues to function normally. |
Updates: |
8/21/2015 1:40:24 PM: |
Problem Resolution: |
UW network personnel are working with the firewall vendor to resolve the problem as quickly as possible. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
