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Up-to-Date System Information:

Grail Print Server Offline -- Jan. 7th, 2015

posted 1/6/2015 4:12:09 PM
closed 1/7/2015 9:26:09 AM

Who is affected?

On Wednesday, January 7th at 8:30 am the student print server Grail will be taken offline to perform a needed upgrade.  Printing services in the student labs will be unavailable during the downtime.  The upgrade is anticipated to take 10 – 15 minutes. 


Grail Print Server Offline -- Jan. 7th, 2015

Systems Involved:




Problem Resolution: 

Student print services have been restored as of 9:20am

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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