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Up-to-Date System Information:

Email Delays

posted 1/23/2023 1:50:05 PM
closed 2/13/2023 11:53 PM

Who is affected?

UW Email Users

Problem:

Email Delays

Systems Involved:

Office 365

Details:

Email from off campus and to some mailing lists is taking longer than normal to be delivered.

Updates:

1/26/2023 12:58:50 PM:
Microsoft has resolved the issue on their end and we are no longer seeing the delays we had previously. We will watch the queues until tomorrow to verify there are no further issues before closing this incident.

1/23/2023 4:58:46 PM:
The issue has improved significantly because our total volume of email has decreased at the end of the day. This issue only impacts a subset of mail messages mostly those sent to large mailing lists.

Problem Resolution: 

Microsoft has resolved the issue that was causing longer than normal mail delays for some large mailing lists.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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