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Up-to-Date System Information:

Outlook Search Issues

posted 1/9/2019 2:49:52 PM
closed 1/12/2019 12:30 AM

Who is affected?

Users searching with the Outlook client.


Outlook Search Issues

Systems Involved:

Office 365


Title: Sender name not appearing User Impact: Users are unable to view the name of the sender within search results for the Outlook client. More info: As a workaround, users can use Outlook on the web. Current status: We've initiated deployment of the fix to the affected infrastructure. We're monitoring progress and will provide an estimated timeline as soon as one is available. Preliminary root cause: A recent update inadvertently introduced an issue that is causing the sender name to not appear within the User Interface (UI) when performing a search.


1/10/2019 1:46:09 PM:
Current status: We're continuing to closely monitor the fix which has saturated to approximately 25 percent of the affected infrastructure. Based on current progress, we estimate that the deployment process should complete within the next 24 hours.

Problem Resolution: 

Final status: We've confirmed that the deployment is complete and impact has been remediated.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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