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Up-to-Date System Information:

Microsoft Office apps may not work on Mac devices

posted 6/13/2018 2:48:59 PM
closed 6/15/2018 10:15 AM

Who is affected?

Users who run the Office 365 applications on a Mac device and applied yesterday's Microsoft patches to the applications


Microsoft Office apps may not work on Mac devices

Systems Involved:

Office 365


Microsoft released patches yesterday for the Office 365 applications on Mac devices.  It was determined that there is an issue with the code that can cause the applications to not load after updating.  Microsoft is working on a fix and anticipate they will have it ready for release within 24 hours.

Problem Resolution: 

Microsoft has indicated that they fixed the issues with the updates.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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