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Up-to-Date System Information:
Problems accessing DegreeWorks from WyoRecords Advisor Profile
posted 6/11/2018 11:25:49 AM
closed 06/11/2018 14:20 pm
Who is affected? |
Users attempting to access DegreeWorks from the WyoRecords Advisor Profile page receive an error indicating that the server is unavailable. |
Problem: |
Problems accessing DegreeWorks from WyoRecords Advisor Profile |
Systems Involved: |
Other |
Details: |
Following an upgrade to Banner/WyoRecords, users attempting to access DegreeWorks from the WyoRecords Advisor Profile page receive an error indicating that the server is unavailable. |
Updates: |
6/11/2018 2:21:02 PM: 6/11/2018 1:41:50 PM: |
Problem Resolution: |
WyoRecords can now link to DegreeWorks successfully from Advisor/Student profile. The issue was an incompatibility between the WyoRecords Advisor Profile and Java. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
