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Up-to-Date System Information:

Android devices cannot use Canvas App to Access WyoCourses

posted 10/11/2017 8:52:37 AM

Who is affected?

Users trying to use the Canvas mobile app on an Android device.

Problem:

Android devices cannot use Canvas App to Access WyoCourses

Systems Involved:

Other

Details:

When users update the Canvas app for an Android device, they are no longer able to login through the app to WyoCourses due to a problem with the app. Users can still access WyoCourses via the website in a browser.

Problem Resolution: 

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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