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Up-to-Date System Information:

Android devices cannot use Canvas App to Access WyoCourses

posted 10/11/2017 8:52:37 AM
closed 12/11/2017

Who is affected?

Users trying to use the Canvas mobile app on an Android device.


Android devices cannot use Canvas App to Access WyoCourses

Systems Involved:



When users update the Canvas app for an Android device, they are no longer able to login through the app to WyoCourses due to a problem with the app. Users can still access WyoCourses via the website in a browser.

Problem Resolution: 

We have been working with Canvas to resolve the problem with the Canvas app. Unfortunately, Canvas is unable to fix the error for Android users. Android users will need to use the website through a browser on their phone to access WyoCourses. We hope that a future release of the app will fix the login issue.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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