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Up-to-Date System Information:
Issue with iOS 11 and Office 365 accounts
posted 9/19/2017 9:21:22 AM
Who is affected? |
An issue has been discovered with Apple’s soon-to-be-released iOS 11 and Office 365 email accounts. This issue affects the ability to send email from your phone using the built-in email application on iPhones and iPads once iOS 11 is installed. The Outlook app is not affected. This is an issue between Apple and Microsoft and unfortunately there is no change we can make to configuration to resolve the issue. |
Problem: |
Issue with iOS 11 and Office 365 accounts |
Systems Involved: |
Office 365 |
Details: |
At this time, we are advising users to delay installing iOS 11, which is due to be released tomorrow, until further notice. Apple and Microsoft are aware of the issue. We will notify you once the issue has been addressed. |
Problem Resolution: |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.