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Up-to-Date System Information:

TouchNet Secure Data Center Maintenance

posted 2/6/2017 9:25:30 AM
closed 02/15/2017 6:00 AM

Who is affected?

Users attempting to pay funds to the University of Wyoming via a payment web site.

Problem:

TouchNet Secure Data Center Maintenance

Systems Involved:

Admin Systems

Details:

From approximately 1:00 a.m. until 5:00 a.m. on Wednesday, February 15, 2017 TouchNet (the UW payment web sites vendor) will be performing routine maintenance on their servers.  Users will not be able to make payments on the web to UW during this time.

Problem Resolution: 

Maintenance complete

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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