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Up-to-Date System Information:
DegreeWorks production down
posted 11/28/2016 8:49:02 AM
closed 11/28/2016 9:40:00 AM
Who is affected? |
Users trying to access DegreeWorks. |
Problem: |
DegreeWorks production down |
Systems Involved: |
Admin Systems |
Details: |
DegreeWorks production did not start up correctly this morning after backups. We are attempting to correct the problems and estimate service back by mid to late morning, 11/28. |
Updates: |
11/28/2016 9:41:46 AM: |
Problem Resolution: |
Archive logs were moved and database was started successfully.
|
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
