Sidebar Site Navigation
Information Technology Hot Pages
Up-to-Date System Information:
WyoCourses Document Viewer
posted 10/21/2016 1:12:08 PM
closed 10/22/2016 12:03 AM
Who is affected? |
Users attempting to preview documents inside WyoCourses. |
Problem: |
WyoCourses Document Viewer |
Systems Involved: |
Other |
Details: |
At approximately 12:38 pm, Friday October 21, both Crocodoc and Box Document viewers were made unavailable due to an ongoing DDoS (Distributed Denial of Service) attack that is also impacting services such as Twitter, SoundCloud, Spotify, and other popular websites. Crocodoc and Box are the two document rendering tools that Instructure has employed to enable the viewing of documents inside Canvas. Canvas Support's phone system is also experiencing difficulties due to this attack. They ask that if you have trouble contacting them via phone to please use the "Report a Problem" or "Chat with Canvas Support" links inside the Help menu of WyoCourses. WyoCourses itself is currently unaffected. |
Problem Resolution: |
The DDoS attack ceased at approximately 12:03 AM on October 22. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
