Who is affected?

Anyone trying to make payments through systems that connect with TouchNet.

Problem:

Connection between WyoRecords/Banner and payment interface

Systems Involved:

Admin Systems

Details:

Just before 6 a.m. on Wednesday, September 21st, connection errors started showing up between the TouchNet payment system and WyoRecords/Banner. The outage is being investigated to determine the cause and resolve the problem.

Updates:

9/22/2016 1:57:18 PM:
As of 12:15PM 9/22/16 Touchnet performed maintenance on their end and the issue was resolved.  All functionality has now been restored.

9/22/2016 9:17:22 AM:
As of 9:10 this morning, September 22nd, emergency maintenance was completed. WyoRecords is available for use. We are still verifying whether the maintenance was successful and resolved the issue.

9/22/2016 8:48:40 AM:
In an attempt to resolve the connection issues, IT will be taking WyoRecords down at 9:00 a.m. for emergency maintenance. The outage should take no more than about 15 minutes. Student Affairs and Outreach clients have been notified.

9/22/2016 8:02:04 AM:
As of 8:00 a.m. September 22nd, users are still unable to make payments due to connection errors between TouchNet and WyoRecords/Banner. UW IT personnel made several efforts to try to resolve the problem, but still are waiting for response from TouchNet.

9/21/2016 4:05:14 PM:
As of 3:51 p.m. September 21st, UW IT personnel are waiting for response from TouchNet.

Problem Resolution: 

As of 10:30 a.m., September 22nd, we have been unable to verify that the emergency maintenance corrected the issue. The signon protocol between WyoRecords and TouchNet is no longer working.