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Up-to-Date System Information:
Issue with Webroot Antivirus and Upgrading Macs to Sierra
posted 9/20/2016 4:38:40 PM
closed 10/20/2016 4:38:40 PM
Who is affected? |
Macintosh users who are running Webroot agent version 9.0.2.42 or lower and upgrading to Sierra |
Problem: |
Issue with Webroot Antivirus and Upgrading Macs to Sierra |
Systems Involved: |
Virus |
Details: |
Users must upgrade to Webroot agent version 9.0.2.45 or later before upgrading their Mac operating system to Sierra. For instruction on checking Webroot agent version and how to upgrade, see the document at http://community.webroot.com/html/assets/WSAB-EP%20for%20Mac%20Product%20Bulletin%20091316_version%209.0.2.45.pdf |
Updates: |
9/20/2016 4:48:50 PM: |
Problem Resolution: |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
