Sidebar Site Navigation
Information Technology Hot Pages
Up-to-Date System Information:
Sagebrush / Softwaredb upgrade 5/23 - 5/24
posted 5/20/2016 9:04:37 AM
closed 5/24/2016 11:30:00 AM
Who is affected? |
Users trying to access the https://sagebrush.uwyo.edu and https://softwaredb.uwyo.edu sites. |
Problem: |
Sagebrush / Softwaredb upgrade 5/23 - 5/24 |
Systems Involved: |
select category |
Details: |
A scheduled upgrade will take place for the Information Technology billing system beginning at 8 am Monday, May 23rd through Tuesday, May 24th. During this time the applications for sagebrush.uwyo.edu and softwaredb.uwyo.edu will not be available. An update will be provided when the upgrade is complete. |
Problem Resolution: |
The application has been upgraded and everything appears to be working normally. Please remember to clear your browser cache before you log into https://sagebrush.uwyo.edu or https://softwaredb.uwyo.edu. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
