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Up-to-Date System Information:

Isilon Storage down

posted 4/30/2016 12:00:49 PM
closed 4/30/206 12:19:00 PM

Who is affected?

Students, Faculty and Staff attempting to access the UWStudent lab system or storage on the Isilon system

Problem:

Isilon Storage down

Systems Involved:

Systems

Details:

At 11:50 am Matt Grosinger was in the Classroom building and encounter login errors. Jesse confirmed problems accessing \\warehouse and \\studentfiles

Updates:

4/30/2016 12:19:37 PM:
Confirmed that Isilon storage is back up and users can log into lab nodes. Closing this event report and if another issue comes up a new one will be created.

4/30/2016 12:07:16 PM:
Restarted likewise again to restore service. Someone will try to determine root cause.

Problem Resolution: 

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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