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Up-to-Date System Information:
UWStudent lab logins and Warehouse access
posted 4/14/2016 1:12:21 PM
closed 4/20/2016 9:30 AM
Who is affected? |
Faculty, Staff and Students using the UWStudent computer lab Faculty, Staff and Students trying to access student storage Faculty, Staff and students trying to access Warehouse or uwapps Wyocast |
Problem: |
UWStudent lab logins and Warehouse access |
Systems Involved: |
UW Student Labs |
Details: |
Received reports that students are unable to log into lab nodes. Verified the problem in IT 101, the UWStudent Remote lab and development computers. When a student goes to login it freezes at the "Please wait for the User Profile Service". Verified access to warehouse, uwapps and student storage are also impacted on computers not on the lab system. Try to access with a UNC path or mapped drive and no response is received. |
Updates: |
4/14/2016 1:18:18 PM: |
Problem Resolution: |
EMC is still troubleshooting. We have a workaround to restore service in the event of another failure. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
