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Up-to-Date System Information:

Office 365 Signin Issues

posted 4/14/2016 9:29:40 AM
closed 4/15/2016 9:15:00 AM

Who is affected?

Some users attempting to log into Office/Outlook 2013 and 2016.

Problem:

Office 365 Signin Issues

Systems Involved:

Office 365

Details:

Some users are having issues when attempting to authenticate in Office/Outlook 2013 and 2016. They are redirected to the wyologin page, but after entering their username and password they are directed to a an error "404 - File or directory not found" instead of being signed into the system. As a workaround users can sign in and use Outlook Web App instead via https://uwmail.uwyo.edu.

Updates:

4/14/2016 3:43:04 PM:
The issue should be resolved now. We are monitoring the issue to verify that it is completely fixed. A number of clients as well as another University with the same issue are reporting that the problem has been fixed.

Problem Resolution: 

The issue was resolved by 3:40 PM on 4/14/2016.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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