IT Hot Page


Who is affected?	Users attempting to access the Team Dynamix ticketing system
Problem:	Team Dynamix Down
Systems Involved:	Other
Details:	At approcimately 2:40 PM, Wednesday March 16th, the Team Dynamix system stopped responding.
Updates:	3/16/2016 4:24:02 PM: Update: As you may know, our applications have been unavailable as of 4:30 PM ET. This problem originates within our technology infrastructure provider, Microsoft Azure, and we are working directly with them to get this issue resolved. Microsoft has confirmed that this is a problem with their infrastructure and it is affecting clients in the East Coast region. As of 6:05 PM ET, the confirmed impacted services include: Service Bus, SQL, Storage, Azure Operational Insight, Azure Search, Web App, Application Insights, Media Services, API Management, HDInsights, IoT Hub, and Visual Studio Team Services, Stream Analytics, Redis Cache, and Azure Scheduler. You can also check the Microsoft Azure Updates website for news on the outage. We will keep you updated on this issue every hour until the problem is resolved. The next update will be at approximately 7:00 PM ET.
Problem Resolution:	Service Restored at 6:00pm MST on 3/16/2016.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

Comments

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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