IT Hot Page

From 10:00pm on 3/9/2016 to 7:30am on 3/10/2016, the Pinnacle webserver is being updated to the current version. This will cause an outtage in access to IT Billing software.

The updates on 3/9-3/10 failed. A new attempt will happen on 3/15 at 7:00am.

Updates:

3/15/2016 7:21:30 AM:
The updates have completed successfully.

3/14/2016 9:09:48 AM:
Permissions issues prevented a successful update on 3/9-3/10. During systems' time on 3/13, the permissions issues were isolated and fixed. Because additional F5 work is needed, the working version was saved as a snapshot and the VM was restored to the pre-update state. The final work will happen on 3/15.

Problem Resolution:

After the update is complete, access to the IT Billing software will be restored.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

Comments

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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