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Up-to-Date System Information:
Update to IT Billing software
posted 3/8/2016 10:22:32 AM
closed 3/9/2016 7:45 AM
Who is affected? |
Users attempting to access IT Billing software through https://sagebrush.uwyo.edu |
Problem: |
Update to IT Billing software |
Systems Involved: |
Systems |
Details: |
From 6:00am to 7:30am on 3/9/2016, the Pinnacle webserver is being updated to the current version. This will cause an outtage in access to IT Billing software. |
Updates: |
3/9/2016 7:57:12 AM: |
Problem Resolution: |
After the update is complete, access to the IT Billing software will be restored. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
