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Up-to-Date System Information:
WyoCourses File Download Issues
posted 2/15/2016 11:10:02 AM
closed 2/18/2016 2:30 PM
Who is affected? |
Users attempting to download files from WyoCourses. |
Problem: |
WyoCourses File Download Issues |
Systems Involved: |
Other |
Details: |
At approximately 08:00, Monday, February 15th, users began receiving error messages when attempting to download files from classes or WyoGroups. |
Updates: |
2/18/2016 3:20:12 PM: 2/18/2016 8:53:29 AM: 2/16/2016 4:04:38 PM: |
Problem Resolution: |
Instructure, the creators of WyoCourses (Canvas), is working on the problem. No estimated time for correction of the problem is currently available. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
