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Up-to-Date System Information:

Help Desk phones are down

posted 2/9/2016 8:18:46 AM
closed 2/9/2016 8:40:46 AM

Who is affected?

Users attempting to call the Help Desk cannot get through.

Problem:

Help Desk phones are down

Systems Involved:

Telephony

Details:

This started at 8:05 AM Tuesday 2/9/16.

Updates:

2/9/2016 8:56:48 AM:
These are back up now.

Problem Resolution: 

IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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