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Up-to-Date System Information:

Office 365 Clutter

posted 2/3/2016 4:20:42 PM
closed 2/9/2016 12:08 PM

Who is affected?

 A very small subset of Office 365 users.

Problem:

Office 365 Clutter

Systems Involved:

Office 365

Details:

 There is currently an issue with Office 365 that causes mailboxes that have Clutter enabled, but do not have a clutter folder to bounce incoming email that Office 365 classifies as Clutter. The NDR message contains an error similar to: 554 5.2.0 STOREDRV.Deliver.Exception:ObjectNotFoundException.MapiExceptionNotFound; Failed to process message due to a permanent exception with message Cannot get ID from name. 16.55847:A3040000, 17.43559:00000000EE000000000000000000000000000000, 20.52176:010F8C811400000000000000, 20.500

Updates:

2/9/2016 12:24:18 PM:
The deployment of the fix is now complete and engineers have confirmed that service has been restored. Users who disabled the Clutter feature as a workaround may now re-enable it.

2/9/2016 8:14:39 AM:
The deployment of the fix has begun and is currently 60% complete. Engineers estimate that the deployment should be complete for the majority of affected customers within 24 hours. Affected customers will experience incremental service restoration as the deployment propagates throughout the environment.

2/8/2016 4:44:23 PM:
This issue only impacts users who have deleted their Clutter folder; these users are unable to receive email messages intended for the Clutter folder. Senders may receive a

Problem Resolution: 

 IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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