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Up-to-Date System Information:
Sierra 2.1 Upgrade
posted 1/14/2016 4:29:48 PM
closed 1/19/2016 8:52 AM
Who is affected? |
Users attempting to use the UW Libraries Sierra system may experience some difficulty during the upgrade. |
Problem: |
Sierra 2.1 Upgrade |
Systems Involved: |
Other |
Details: |
At 7:00 pm on Monday, January 18th an upgrade will take place on the UW Libraries Sierra application. It is anticipated that this will take roughly one hour. The clients in the libraries have been notified and are aware of the upgrade and outage. An update will be provided once the upgrade had been completed. |
Updates: |
1/19/2016 8:52:45 AM: |
Problem Resolution: |
Library support IT personnel are working with the vendor to perform the upgrade. An update to the event will be provided once the upgrade has been completed. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
