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Up-to-Date System Information:

VPN Client Upgrade Issues

posted 12/21/2015 7:39:03 AM
closed 12/21/2015 7:39:03 AM

Who is affected?

Windows VPN users

Problem:

VPN Client Upgrade Issues

Systems Involved:

Network

Details:

For some windows users they are unable to connect to the VPN after installing the latest update. The PulseSecure client hangs on the connecting phase.

 

A system reboot will fix the issue.

Problem Resolution: 

IT personnel are investigating the problem. No estimated time for correction of the problem is currently available.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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