Skip to Main Content

UW home

Sidebar Site Navigation

Information Technology Hot Pages

Up-to-Date System Information:

WyoCourses Slowness

posted 11/30/2015 9:06:23 AM
closed 11/30/2015 11:42 AM

Who is affected?

Users attempting to access WyoCourses.


WyoCourses Slowness

Systems Involved:



At approximately 6:52 AM, Monday, November 30th, Instructure (the company behind WyoCourses) identified slowness and occasional error messages appearing in WyoCourses. They are currently working with Amazon Web Services to resolve the issue.


11/30/2015 11:41:24 AM:
Update 11/30/2015 11:32: Amazon Web Services have made changes that are beginning to improve load times. There may still be some slowness, however it should improve from here.

11/30/2015 10:54:24 AM:
Please add incidents to Problem ticket 1160605.

11/30/2015 10:29:52 AM:
Update 11/30/2015 10:25 AM: Amazon Web Services have identified the cause of the issue and are working on a short-term solution.

Problem Resolution: 

Amazon Web Services and Instructure have resolved the issue and WyoCourses should be back to normal speeds.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

Footer Navigation

University of Wyoming
1000 E. University Ave. Laramie, WY 82071 // UW Operators (307) 766-1121 // Contact Us