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Up-to-Date System Information:
Temporary Profiles in UWStudent Lab nodes
posted 11/19/2015 3:49:01 PM
closed 12/4/2015
Who is affected? |
Any student, faculty or staff with roaming profiles logging into UWStudent lab nodes. |
Problem: |
Temporary Profiles in UWStudent Lab nodes |
Systems Involved: |
UW Student Labs |
Details: |
Users logging into UWStudent lab nodes may receive a notice that their account has been logged into with a temporary profile. This error does not occur with each login and lab nodes are still functional. The use of a temporary profile does cause user specific settings to be lost and revert back to a default state. |
Problem Resolution: |
The UWStudent Lab admin group made policy changes that have corrected this problem. Users with valid profiles are no longer getting temporary profiles. There is a separate issue where profiles may take longer to load for a very small percentage of users in some cases and we will continue to look into that issue. However, since this problem is not occurring anymore, this event report can be safely closed. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
