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Up-to-Date System Information:
Office 365 OneDrive Sync Issues
posted 10/15/2015 5:32:36 PM
closed 10/28/2015 10:54:00 AM
Who is affected? |
Office 2013 users that have installed the Microsoft update October update to Office 2013 (KB3085566). |
Problem: |
Office 365 OneDrive Sync Issues |
Systems Involved: |
Office 365 |
Details: |
There is an issue with the Microsoft update October update to Office 2013 (KB3085566) that prevents clients that have it installed from syncing data with Office 365 OneDrive for Business. Microsoft is working on an update to fix it, but it will not be available until at least sometime next week. In the meantime users that have installed the patch will need to remove it in order to correctly sync OneDrive for Business. Users that have installed Office 2013 via Office 365 are not impacted by the issue. |
Problem Resolution: |
Microsoft has released a patch that solves the issue. Users experiencing the problem can download and install the patch from https://support.microsoft.com/en-us/kb/2986219. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
